Tuffy's Ultimate Tug-O-War

Tuffy Dog Toys Ultimate Tug-O-WarThe Ultimate Tug-O-War can be used to play fetch or as a tug toy. Tough and long-lasting. It's a great dog toy to entertain multiple dogs for hours. The soft edges won't hurt gums. And floats! 

Tuffy Ultimate toys are made with four layers of material.

• 1 layer of soft fleece on the outside.
• 1 to 2 layers of industrial-grade luggage material on the inside.
• 1 layer of plastic coating on the inside.
• 3 Built-in Squeakers

Measures: 22" x 8" x 1.5

Delivery Policy - Pet Pawsie

Products from Pet Pawsie are shipped directly to the address provided during the payment process, after the order is completed, by our international suppliers.

Our delivery service, called "Free Shipping," has a fixed cost of R$0.00 and takes 8 to 11 business days (after the product has been shipped), depending on the location. The shipping process will take place within 1 to 3 business days after payment confirmation in our system. We provide a tracking code so customers can follow the progress of their delivery.

Note: Delivery times may be extended in some cases, such as delays from postal services, strikes, peak demand periods, or other situations beyond our control.

Taxed or Imposed Products

The majority of orders, about 99%, are delivered without additional costs. However, in rare cases, customs may impose a tax on the order. In such cases, the postal service will send a notification to the address provided during the purchase, informing the customer that the product has been taxed. This notification will include instructions for picking up the parcel at the designated postal agency, upon payment of the tax.

Procedure in case of taxation:

1. Visit the postal agency indicated in the notification to collect your parcel.

2. Important: We are not responsible for the payment of taxes or duties.

International Shipping

All orders are international and are shipped from our distribution center abroad, which may incur import taxes. These taxes are entirely the customer's responsibility.

Payment Confirmation

After purchasing, payment confirmation may take 1 to 3 business days, depending on the payment portal and credit card operators.

Tracking and Logistics

You will receive a tracking code via email after payment confirmation, usually within 8 business days. Tracking information may take 5 to 20 business days to update in the postal service system.

Important: Always check the product upon delivery and refuse to accept the package if the packaging is damaged. In such cases, immediately contact our Customer Service.

Postal Delivery

Delivery is made through postal services, but in some cases, such as recipient absence or delivery restrictions, the package may be available for pick-up at the nearest agency.

Delivery Address

The delivery address must be carefully reviewed before confirming the purchase. If the product is returned due to an incorrect or incomplete address, the customer will be fully responsible. If the delivery attempt fails, the package will be held at the agency for pick-up, or it will be returned to the sender.

Import Taxes

Since this is an international order, the product is subject to import duties and taxes. Pet Pawsie is not responsible for any additional charges imposed by the government.

If you have any questions regarding delivery times, our team is always available via the website’s support channels or by email.

Note: By making a purchase, the customer agrees to the delivery conditions set by Pet Pawsie.

Contact Information:

Email: support@petpawsie.com

RETURNS ---- We have a 30-day return policy for most items, which means you have 30 days after receiving your item to request a return. The item must be returned in its original packaging, along with all accessories, attachments and manual.

Some items, such as customized or personalized items cannot be return, with the exception of any manufacturer defects or incorrect shipments.

Some items will also need to have authorization number attached to it in order for it to be eligible for return. Without this authorization number, your return could be rejected. Therefore, please do not return items back to us without first contacting. 

To start a return, you can contact us at support@petpawsie.com or you can reach out to us by using the "Contact Us" link on our website to request a return. 

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. I

f your item is delivered damaged, defective, or incorrect, please notify us within 7 days of receipt. We may request photographic or video evidence of the issue to process your full refund or replacement.

Change of Mind Returns

If you wish to return an item due to a change of mind, incorrect size, or color, the cost of return shipping will be your responsibility. The item must be returned in an unused condition and in its original packaging. Items returned showing signs of use will not be eligible for a refund.

We’ll send you a return shipping label, as well as instructions on how and where to send your package.