UltraChew™ - Designed for Strong Chewers

Designed to Last Longer

Our soft plush dog toys are crafted with Chew Guard Technology, featuring a heavy-duty, chew-resistant lining that makes them more durable than your average dog toy.

Built-in Squeaker

The toy includes a built-in squeaker to keep your pup engaged and excited, satisfying their hunting instincts and chewing behavior, ensuring long-lasting fun during play.

Ideal for Pets of All Sizes

Customers love the UltraChew™ for both small and large dogs. Its gentle yet durable texture makes it perfect for all chewers.

Delivery Policy - Pet Pawsie

Products from Pet Pawsie are shipped directly to the address provided during the payment process, after the order is completed, by our international suppliers.

Our delivery service, called "Free Shipping," has a fixed cost of R$0.00 and takes 8 to 11 business days (after the product has been shipped), depending on the location. The shipping process will take place within 1 to 3 business days after payment confirmation in our system. We provide a tracking code so customers can follow the progress of their delivery.

Note: Delivery times may be extended in some cases, such as delays from postal services, strikes, peak demand periods, or other situations beyond our control.

Taxed or Imposed Products

The majority of orders, about 99%, are delivered without additional costs. However, in rare cases, customs may impose a tax on the order. In such cases, the postal service will send a notification to the address provided during the purchase, informing the customer that the product has been taxed. This notification will include instructions for picking up the parcel at the designated postal agency, upon payment of the tax.

Procedure in case of taxation:

1. Visit the postal agency indicated in the notification to collect your parcel.

2. Important: We are not responsible for the payment of taxes or duties.

International Shipping

All orders are international and are shipped from our distribution center abroad, which may incur import taxes. These taxes are entirely the customer's responsibility.

Payment Confirmation

After purchasing, payment confirmation may take 1 to 3 business days, depending on the payment portal and credit card operators.

Tracking and Logistics

You will receive a tracking code via email after payment confirmation, usually within 8 business days. Tracking information may take 5 to 20 business days to update in the postal service system.

Important: Always check the product upon delivery and refuse to accept the package if the packaging is damaged. In such cases, immediately contact our Customer Service.

Postal Delivery

Delivery is made through postal services, but in some cases, such as recipient absence or delivery restrictions, the package may be available for pick-up at the nearest agency.

Delivery Address

The delivery address must be carefully reviewed before confirming the purchase. If the product is returned due to an incorrect or incomplete address, the customer will be fully responsible. If the delivery attempt fails, the package will be held at the agency for pick-up, or it will be returned to the sender.

Import Taxes

Since this is an international order, the product is subject to import duties and taxes. Pet Pawsie is not responsible for any additional charges imposed by the government.

If you have any questions regarding delivery times, our team is always available via the website’s support channels or by email.

Note: By making a purchase, the customer agrees to the delivery conditions set by Pet Pawsie.

Contact Information

• Company name: OXXO BUSINESS CONSULTING AND SALES LLC
• Website Name: Pet Pawsie
• Address: 28 W Flagler St, Suite 300B, Office 2817 Miami, FL 33130, United States
• EIN number: 38-4252745
• Contact Form: Click here
• General information: support@petpawsie.com
• Support: support@petpawsie.com
• Phone: +19046866165
• Marketing inquiries, collaborations, press: support@petpawsie.com
• B2B, wholesale, retail partnerships: support@petpawsie.com
• Business Hour: Monday-Friday: 09:00 AM - 05:00 PM (UK Time)
• Response Time: Our customer service team typically responds within 48 hours during business days.

Refund and Return Policy

Thank you for choosing pet-pawsie.com. At pet-pawsie.com take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30 Day Return Policy:

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

1. Contact Us: Before returning any items, please contact our return team at support@petpawsie.com to initiate the return process.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
3. Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
4. Include RA Number: Clearly write the provided RA number on the outside of the package.
5. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items:

Certain items are non-refundable, including:

• Opened or used products
• Gift 

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at support@petpawsie.com with details and photos of the issue. We will work to resolve the problem promptly.

Contact Information

• Company name: OXXO BUSINESS CONSULTING AND SALES LLC
• Website Name: Pet Pawsie
• Address: 28 W Flagler St, Suite 300B, Office 2817 Miami, FL 33130, United States
• EIN number: 38-4252745
• Contact Form: Click here
• General information: support@petpawsie.com
• Support: support@petpawsie.com
• Phone: +19046866165
• Marketing inquiries, collaborations, press: support@petpawsie.com
• B2B, wholesale, retail partnerships: support@petpawsie.com
• Business Hour: Monday-Friday: 09:00 AM - 05:00 PM (UK Time)
• Response Time: Our customer service team typically responds within 48 hours during business days.

All Pet Pawsie products come with a 30 days Warranty so you can shop with complete piece of mind.

Pet Pawsie will at our discretion repair or replace any product with a manufacturing or materials fault for the duration of 30 days from purchase date.

Warranty does not apply if:

• Damage caused by incorrect assembly, inappropriate cleaning products used, misuse, abuse or neglect and failure to follow recommended maintenance guidelines
• Normal wear and tear
• Rips, wearing, pilling, creasing, stains or fading of upholstered products
• Fading or discolouration caused by excessive exposure to direct sunlight
• Products not used for intended purposes of domestic use
• The product have been tampered or modified with in any way
• Products chewed or scratched by pets
• Force Majeure
• Product is sold or given to a third-party

Toys

No toy is indestructive. Always supervise your dog when using a toy of any kind. Inspect toys regularly for damage and remove and replace if broken, or if parts become separated, as serious injury may result.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to support@petpawsie.com, include your order number and name, and we will work with you to resolve the issue.

Colours

Whilst every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of the manufacturing process, fabric dyes etc. and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. Whilst the images are deemed accurate, it is to be viewed as a guide only.

Important Notes

Pet Pawsie will not replace any parts or devices without sufficient evidence of the issue.
The replacement process may require customers to return the original device; specific instructions will be provided in advance.

Contact Us, We are here to ensure you have the best experience with Pet Pawsie!

Contact Information

• Company name: OXXO BUSINESS CONSULTING AND SALES LLC
• Website Name: Pet Pawsie
• Address: 28 W Flagler St, Suite 300B, Office 2817 Miami, FL 33130, United States
• EIN number: 38-4252745
• Contact Form: Click here
• General information: support@petpawsie.com
• Support: support@petpawsie.com
• Phone: +19046866165
• Marketing inquiries, collaborations, press: support@petpawsie.com
• B2B, wholesale, retail partnerships: support@petpawsie.com
• Business Hour: Monday-Friday: 09:00 AM - 05:00 PM (UK Time)
• Response Time: Our customer service team typically responds within 48 hours during business days.